Frequently Asked Questions
Everything you need to know about your Skin Pharm journey.
When will my order ship?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-5 business days.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Skin Pharm products are 100% cruelty-free and formulated without animal-derived ingredients.
What is your return policy?
We want you to love your skin. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more countries in the near future.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also view your order status by logging into your account on our website.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle yet effective. However, we always recommend performing a patch test or consulting with a professional before starting a new regimen.